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Home > About Qian Hu Arowana 仟湖龙鱼 > Packing Procedures and DOA Policy

Packing Procedures and DOA Policy

Packing Facilities and Procedure

Asian Arowana is highly valued fishes, any injury would affect its overall value, and many factors must be taken into consideration.

After hundreds of export and over the years, we have created a simple yet highly effective system to pack our Arowana, to ensure that they arrive safely and in good health.

Our Packing Procedures are as follows

1. The Arowana will be quarantine and not fed for 3 days. This is to ensure that they do not pollute the water with any leftover food in them.

2. The packing water parameters will be adjusted by the manager to suit the Arowana and destination.

3. Using double poly-thene plastic bags to pack the Arowana, our trained operators will gauge the right amount of water to oxygen ratio to guarantee at least sufficient time accordingly to the arrival of destination of transport time.

4. The bags will then be placed inside Styrofoam boxes.

5. Depending on your destination, heat packs or cold packs will be used to stabilize and control the temperature.  This is to prevent from either increasing or decreasing the temperature.

6. The bags inside the Styrofoam boxes will be covered with newspaper.  This is to insulate and maintain the temperature in the box throughout the shipment.

7. The Styrofoam box will then be wrapped in a poly-thene plastic bag to protect the Styrofoam box from damage.

8. Lastly, the whole package will be placed in standard carton box and sealed.

9. Each box will be label for easy identification.

Currently, we are using a standard size cartons box (60cm-length x 45cm-width x 30cm-height) .

We are able to pack 6 to 8 bags in a carton for individual pack Asian Arowana (Size - 15cm). There is other carton sizes available upon requested (subjected to availability). For any special packing request, please contact us at sales.wanhu@qianhu.com

Because we believe in our system and the quality of our Arowana, we have a DOA (Death on Arrival) policy to as a guarantee to all our customers. Please refer to our DOA policy as stated below.

DOA Policy

All our Arowana are packed to survive for the journey from our farm to your designated airport.

We guarantee that upon receiving the Arowana at the airport, that they would be in good shape, good condition and alive.

However, if there is any death or unstable Arowana, that is, the Arowana, not swimming, or showing any signs of illness, please inform us within 24 hours. A picture must be taken with the Arowana still in the unopened bag and send over together with the following information if possible to better aid us in helping you:-

1.     Temperature of the water
2.     Condition of the water
3.     Detailed condition of the Arowana
4.     Treatment being done (if still alive)

We cannot guarantee shipping time or any other factors beyond our control.